The Guest Experience
How we care for you, and how we ask you to help us care for you well.
At VVW Aesthetics, every visit is designed to be your time—unhurried, focused, and entirely yours. The standards below exist for the same reason as every other detail of our space: to ensure that when you arrive, your experience is exactly what we intend it to be. We thank you in advance for your understanding, and we look forward to caring for you well.
Appointments
Booking, scheduling, and changes.
Appointments may be booked, rescheduled, or canceled by phone, text, or through our online booking system. To honor every guest’s reserved time, please note the following:
Notice. We ask for at least 48 hours’ notice for any cancellation, reschedule, or significant change of service.
Late notice. Cancellations, reschedules, significant service changes, or missed appointments made within 48 hours of your scheduled time will incur a non-refundable fee equal to 50% of the scheduled aesthetic service cost, or $150 for medical injection appointments.
Repeated late notice. After three missed or short-notice appointments, prepayment in full will be required for any future bookings.
If you’re unwell. Please do not attend appointments when you are ill. Grace will always be given for a reschedule request on the first occurrence; in subsequent cases, the deposit will be forfeited if your appointment time cannot be filled.
Late arrivals. If you arrive more than 10 minutes after your scheduled start time, your service may be shortened to fit the remaining time or rescheduled to ensure you receive your full treatment.
Deposits
Reserving your time with us.
A deposit is collected at the time of booking to reserve your appointment:
Medical injections:
$150
Aesthetic services:
50% of the scheduled service
Appointment reservations are held for 24 hours without a card on file; if the deposit remains unpaid after that window, the reservation will be released. Deposit refunds, when applicable, are issued as account credit in accordance with our cancellation terms.
Refunds & Retail
Treatments, products, and what to do if something isn’t right.
We do not offer refunds for treatments, services, retail purchases, or gift certificate purchases. In the rare event that something isn’t right, we are committed to making it right with you:
Defective products. A defective product may be exchanged for the same product within 14 days.
Adverse reactions. If a retail product causes an adverse reaction, please notify our office immediately. You may receive account credit of equitable value within 30 days of your purchase.
Payment & Financial Responsibility
Clarity, in advance.
Each guest is personally responsible for full payment of all services provided by VVW Aesthetics, including any outstanding balances and those of any dependents. Payment is due at the time of service—even if a treatment is stopped before completion. Any payment plans or special arrangements must be made in writing with the practice; verbal agreements are not accepted.
Consultation & Good Faith Exam
Required by Nevada law—and grounded in the kind of care we believe in.
Before your first treatment, Nevada law requires a brief medical evaluation by a licensed provider (MD, NP, or PA) to ensure every service we offer is safe and right for you. We call this a Good Faith Exam, or GFE. Together, we’ll review your health history, current medications, supplements, and aesthetic goals—and your exam will be documented in your secure patient record.
Your GFE may be completed in person or by a quick telehealth video call. A new GFE is required annually, and any time you’d like to add a treatment not previously included in your current exam.
Privacy & Confidentiality
A standard of discretion you can rely on.
What you share with us stays with us. VVW Aesthetics is HIPAA-compliant in every dimension of our practice—your medical records, treatment history, photographs, and any 3D imaging or digital twin data captured during your care are stored securely and used only for your treatment planning and ongoing care.
We do not share your information with outside parties without your written consent, and we do not use your likeness in marketing, social media, or before-and-after collections without your explicit, written, and revocable permission. Discretion is a foundational standard of how we practice.
Children & Minors as Guests
Time and space designed for you.
At VVW Aesthetics, every visit is designed to be your time—unhurried, focused, and entirely yours. To honor that experience for every guest and to uphold the safety standards of our medical facility, we ask that childcare arrangements be made prior to your appointment.
Our treatment and waiting areas include medical-grade devices and equipment that are not appropriate for children, and our team is committed to delivering the full scope of your care without interruption. We are unable to accommodate unsupervised minors in our space during your treatments.
We appreciate your understanding and look forward to giving you the undivided attention you deserve.
Treatment of Minor Clients
Care made with intention—and limits made with the same intention.
Every treatment decision at VVW Aesthetics is made with intention, precision, and your well-being at the center. In select cases, we may consider treating clients under 18 with the consent of a full guardian and appropriate oversight by our medical director(s).
We do not perform cosmetic aesthetic treatments on minors. Any request to treat a minor will be evaluated on a case-by-case basis, with the safety, necessity, and appropriateness of the procedure carefully considered. We reserve the right to decline any treatment that does not meet our clinical and ethical standards—and the attending medical professional's judgment is final.
We believe that exceptional care means knowing when to say yes—and when to say no.
Respect in Our Space
A safe, considered environment for everyone.
VVW Aesthetics maintains a zero-tolerance standard regarding any form of violence, abuse, or disruptive behavior. Any guest, visitor, or individual found engaging in such behavior will be asked to leave the premises and may be discharged from our care.
Our team has the right to work in a safe and respectful environment. Any abuse, threats, or harassment—whether in person, by phone, or online—will be taken seriously and reported to the appropriate authorities.
Thank you for treating our team with the same care we extend to you.
Questions about any of the above?
We’re always happy to answer them in person, by phone, or by email.